Legal
Refund Policy
Last updated: 29 July 2026
VisaPathways sells digital information products and online services. Digital products may become accessible immediately after payment, so they cannot normally be returned in the same way as physical goods.
When a refund may be considered
A refund may be considered where the customer was charged more than once for the same transaction, where payment succeeded but the purchased digital product was not delivered or made accessible, where a technical problem on VisaPathways prevents access to the purchased product and VisaPathways cannot resolve it within a reasonable period, or where VisaPathways otherwise determines that a refund is appropriate based on the circumstances.
When a refund is generally not provided
Refunds will generally not be provided where the customer changes their mind after accessing the purchased content, no longer needs the information, has a visa application refused or delayed, or is affected by a government authority changing requirements, fees or processing rules.
A refund is also generally not provided where the customer misunderstood something that was clearly explained before purchase, or where the customer does not meet eligibility requirements imposed by the relevant immigration authority.
How to request a refund
Send refund requests to support@visapathways.co. Please include your name, transaction or order reference, date of purchase, and the reason for the request.
VisaPathways aims to review refund requests within 5 business days. Approved refunds will normally be returned to the original payment method. The time it takes for a bank or card issuer to show the refund after processing can vary.
Contact
VisaPathways